Study of inventory and its effects on business has reams of content in businesses producing and selling goods. Often the service industry does not deal with inventory or even consider using some of those concepts in...
Tag - service operations
The ultimate dream of a SaaS product is to have a context agnostic product that any customer can sign up and start using successfully. In reality, most B2B SaaS product use cases are context dependent as most workflows in any...
All high impact transformation projects in any service operations process would involve changes to the work processes of the frontline staff. A key success factor for any process change is the motivation of frontline...