Study of inventory and its effects on business has reams of content in businesses producing and selling goods. Often the service industry does not deal with inventory or even consider using some of those concepts in...
Summary: Client onboarding in a B2B SaaS platform is a challenging process, especially when the revenue per month is below $60. Shorter onboarding time helps clients realise the product benefits soon and reduces early...
Customer support operations of various hues and sizes drove the ITeS growth in India and other English speaking countries. Customer support operations continue to be an integral part of every service organisation irrespective of...
The ultimate dream of a SaaS product is to have a context agnostic product that any customer can sign up and start using successfully. In reality, most B2B SaaS product use cases are context dependent as most workflows in any...
As an operations professional we are accountable for delivering service to the end customers based on the terms of sale and at the same time keep costs within control. Often we get service requests that are way too complex ...
All high impact transformation projects in any service operations process would involve changes to the work processes of the frontline staff. A key success factor for any process change is the motivation of frontline...