Study of inventory and its effects on business has reams of content in businesses producing and selling goods. Often the service industry does not deal with inventory or even consider using some of those concepts in...
Tag - Operations
Summary: Client onboarding in a B2B SaaS platform is a challenging process, especially when the revenue per month is below $60. Shorter onboarding time helps clients realise the product benefits soon and reduces early...
Customer support operations of various hues and sizes drove the ITeS growth in India and other English speaking countries. Customer support operations continue to be an integral part of every service organisation irrespective of...
All high impact transformation projects in any service operations process would involve changes to the work processes of the frontline staff. A key success factor for any process change is the motivation of frontline...